Service d’assistance et assistance en ligne

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Real-time assistance from real experts

Accelerate your recovery from downtime events. With our Remote Support services, you’ll get fast and easy access to Comecer experts. Whether you have a time-critical failure to resolve, or a less urgent question about your system, Comecer remote support can help. Our experienced staff are available to give you real-time assistance.

With options to customize your support level and coverage, Comecer can provide the expert assistance you need to help meet your production schedule and targets.

Remote Support services include: Telephone Support Remote Connectivity Email support

Completely Customized

When it comes to our customers, we know that one size doesn’t fit all. The following features can be customized:

• Specific response times, utilization rates, hours of availability, and days of coverage
• Email notification for each support request sent to your designated management authorities
• Remote connectivity methodology and access protocol (team viewer or VPN)

Telephone Support

Our call center gives you a single point of contact for any issue. Our call center specialist will record relevant details regarding the nature of your support request and will engage the appropriate Comecer specialist to provide telephone support.

For every support request received, an email notification to your designated management authorities allows everyone to stay informed about the situation.

Your telephone support can include resources from any of the following disciplines:

• Controls Engineering
• Mechanical Technician
• Electrical Technician

Remote Connectivity

There are times when more than telephone support is required. To better assist you during critical downtime events, your support contact can connect to your system remotely. As an extension of telephone support, remote connectivity helps our experts diagnose and resolve your system issues faster.

That means you’ll be up and running as soon as possible.