保养计划

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The parts you need when you need them

Activating one of our maintenance plans is the best way to guarantee that your product is always cared for by our expert technical personnel.

Service as ongoing support to customers

Starting from the SAT, Comecer service takes charge and follows customers throughout the lifecycle of the equipment, providing support in normal operations, management and maintenance of the machine and assistance in case of exceptional operations.

Immediate response to customer needs

Our service engineering office handles over 1,500 telephone and online calls a year from all over the world for technical support.

Presence in the field

The Comecer Field Engineering and local service providers offer more than 2,000 operations a year at customer sites, responding in a short time with professionalism and expertise to ensure maximum efficiency of equipment.

Planning

Our planning department ensures optimisation in planning support by assigning priority levels according to customer needs.

1. Easy Maintenance

Our entry level plan includes:

• preventive maintenance
• help desk and online assistance
• special discounts on spare parts and on-call maintenance visits

2. Master Maintenance

This plan includes:

• preventive maintenance
• help desk and online assistance
• 2 free on-call maintenance visits
• discounts on spare parts
• discounts for further on-call maintenance visits

3. Safety Parts Maintenance

Our most popular plan:

• preventive maintenance
• help desk and online assistance
• 2 free on-call maintenance visits
• free spare parts
• discounts for further on-call maintenance visits

4. Full-Risk Maintenance

A risk-free solution:

• preventive maintenance
• help desk and online assistance
• free on-call maintenance visits
• free spare parts